FAQs

IS THERE A MINIMUM QUANTITY FOR AN ORDER?

Our minimum for printing one design is 10 garments. There’s no maximum though and the more garments you order the more cost effective you’re order will become.

WHAT IS YOUR TURNAROUND TIME?

Our average turnaround time is 10-12 working days from the date of confirmed payment, order and proof approval. We’ll give you an ETA when sending over confirmation of the order once everything’s approved.
Sometimes orders can take a little longer if they have additional multiple types of customisation involved. We’ll try and advise if this is the case during the quoting process If you have a specific deadline please make sure to let us know when first placing the order.

RUSH ORDERS?

A rush order service is available if our print schedule allows it. Depending on the work involved and the deadline this does sometime involve an extra charge.

DO YOU PROVIDE GARMENTS?

Yes, we usually recommend printing on garments that we can source and supply for you. Let us know what you’re looking for and we can let you know what we recommend.

CAN I SUPPLY MY OWN GARMENTS?

You usually can, however this does involve additional risk and you’ll need to communicate with us what you’ll be supplying to us for us to quote correctly.

DO YOU OFFER A DESIGN SERVICE?

Best thing to do is to let us know what you need. Originating artwork and larger projects are looked at one a case-by-case basis depending on the artwork team’s current workload.

HOW SHOULD I SEND YOU MY ARTWORK?

It is always best to send it in the program you created it in. Be that Adobe illustrator, Photoshop or even Coral Draw. This way, if you require any changes to be made, our designers can adapt the work before printing. If you don’t have access to the original file, or if you are still unsure, please send us what you have and our design team will be more than happy to assist.

WHY ARE LIGHTER INKS ON DARKER GARMENTS PRICED DIFFERENTLY?

To make sure the colour of the ink is at its strongest it’s sometimes necessary to put down another layer of ink or an under-base of a lighter colour.

CAN YOU DELIVER MY ORDER?

We ship UK orders on a next day basis using DPD (UK). Price will vary depending on the size and weight of the order.